Collecting personal information
If you are acquiring or have acquired a product from Wanted Man, we will collect and hold your personal information for the purposes of providing you with the relevant product or service (e.g. sending wine) or managing and administering the product or service.
Our collection and holding of your personal information will be for purposes the subject of agreement with you – letting you know about products or services from across the company that might better serve your needs; or for advising you of or promotions or other opportunities that we believe may be of interest to you.
The information collected may include your name, postal or email address, how you found out about our company, or other information that you provide to us.
We usually collect your personal information from you. This may happen when you fill out a mailing list form or order wine or when you give us personal information over the telephone or counter, or through our website.
Marketing our products and services
We may use your personal information to let you know about products and services from Wanted Man. For example, we may contact you with information about a wine promotion. You can contact us at any time if you no longer wish us to send these promotions or information to you (see “Contacting Us” below).
Keeping your personal information accurate and up-to-date
We aim to make sure that the personal information we collect and use is accurate, complete and up-to-date. We will take reasonable steps to make sure this is the case. This way we can provide you with better service. If you believe your personal information is not accurate, complete or up to date, please contact us (see “Contacting Us ” below).
Protecting your personal information
We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure. Some of the ways we do this are:
- confidentiality requirements for our employees
- back-up and archiving systems
- security measures for systems access (passwords to terminals containing databases)
- training for staff involved in database programs and maintenance
- providing a discreet environment for confidential matters
- only allowing access to personal information where the individual seeking access has satisfied our identification requirements
- security for the building
- the security measures described below under “Our Website”.
Links to Other Sites
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
Gaining access to your personal information
You can gain access to your personal information. Contact us to request access ( see ” Contacting Us ” below). In some cases we may be able to deal with your request over the telephone or at reception. We may require up to 72 hours to deal appropriately with your request.
Resolving your privacy issues
Refunds & Returns
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact us email@example.com for return instructions.